QuizMe

1: 1. You are quoting a customer and they say it is too expensive. What do you do?

Thank them for their time and hand up

Ask them what they were thinking of spending so you can try to match it

Let them know they are a valued customer and you will talk to the manager and see what they can do to reduce it

Both a and c

Both b and c

All of the above

2: A client calls upset saying he sent an email but has not heard back. You search the CRM and find him in the leads and see he sent his email 2 hours ago.

Apologize and tell him you forgot

Apologize and offer to schedule him

Transfer to the office

3: Are we allowed to give the customer the part number for the parts they need after the diagnosis?

Always

Never

No unless they are insistent, then its ok

No unless we are unable to provide them service, then its ok

Yes, just don't put it in the notes

4: How many CRM’s are we allowed open at a time?

1

However many we need

3

2

5: What form of payment do we accept?

Cash

Cheque

Visa or Mastercard

Visa and Amex

All of the above